How are failures and problems with Transnet, PRASA and Metrorail handled by Ceres Rail Company?

When there is a failure/problem on a trip, the Train Manager, as well as the Operations Manager are in constant contact with the relevant entity. This guides decisions made on the way forward for a specific trip. If the matter can be handled after a trip, it is put into the daily Train Manager’s report and sent to the relevant departments for action.

Ceres Rail Company does its best to ensure that there are no failures and problems, but these do arise from time to time and then need to be dealt with as they arise.